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  • Left to Right: Lidia Santos (receptionist), Joanne Dixon (food & beverage supervisor(, Alex Shuttleworth (Greenhouse Restaurant), Dan Postlethwaite (Pulse health & Fitness), Julie Chapman (Finance Director)
    Caption: Left to Right: Lidia Santos (receptionist), Joanne Dixon (food & beverage supervisor(, Alex Shuttleworth (Greenhouse Restaurant), Dan Postlethwaite (Pulse Health & Fitness), Julie Chapman (Finance Director)

    Taken from Westmorland Gazette - Wednesday 24th June 

    STAFF at one of South Lakeland's top hotels are celebrating after winning an international accolade.

    They were praised by managers of the Castle Green Hotel in Kendal following the hotel's induction into the 2015 TripAdvisor Hall of Fame.

    The award, determined by customer ratings, was presented after the hotel - part of the international Best Western family - consistently scored top ratings in customer feedback.

    The honour puts the hotel in the top 10 per cent of Best Western hotels worldwide.

    Castle Green general manager Ben Mayou said the Hall of Fame honour was a reward to its 130 staff for 'their continuous commitment to offering great service and providing an exceptional customer experience'.

    In each of the last five years the hotel has earned a Certificate of Excellence from TripAdvisor following high customer ratings posted on the travel website.

    Posts frequently praise the staff for being 'warm and welcoming' or 'friendly, helpful and courteous'.

    Mr Mayou said: "We are delighted to have been recognised by TripAdvisor and their customers in this amazing way.

    For the original article click here

  • I hope you enjoy the attached article following our success in the Cumbria Tourism Awards last year – it says it all…

    Click here to read.

  • 20 March 2015

    Greenhouse Launch Night

    Caption: Ben Mayou (GM), Mayor Tom Clare and wife Alyson and Tim Rumney (MD)

    Following the completion of our £250,000 refurbishment, over 100 people including The Mayor of Kendal, Councilor Tom Clare, gathered at the Hotel last week to mark the launch of the new look two AA Rosette awarded Greenhouse Restaurant.

    Guests were treated to a champagne reception and a tasting menu of canapés, from executive chef Justin Woods, which showcased his passion for local produce and elements of the restaurant’s new menu. Music duo, The Notes, provided entertainment in an evening where guests could enjoy the newly designed restaurant and bar.

    ‘We have received wonderful feedback about the new look restaurant and want to thank everyone who joined us to celebrate the official reopening.’’ said Hotel general manager Ben Mayou

    He added: ‘The refurbishment gave us the perfect opportunity to gather together the regular diners and local businesses that support The Greenhouse and the Hotel throughout the year for a celebration. The restaurant is also proving a big hit with Hotel guests and conference delegates, and will enable us to continue to attract visitors and food lovers to the area.’

    The restaurant layout has been redefined to create a larger bar area with banquette seating and feature log burner and uses a colour scheme that has been inspired by the local Lake District landscape. The lounge is colourful and dramatic with bright sofas and a domed roof light. The centre of the restaurant has been subtly divided into two areas by adding lighting features to the ceiling, and a more intimate dining space has been helped by a new ambient lighting scheme.

    The Greenhouse features a 5 course tasting menu, alongside an individually priced selection of sharing dishes and a daily changing menu. All are based around the excellent seasonal, local produce available our doorstep.

  • We picked up two awards at the BEST WESTERN Annual Members Conference at Celtic Manor Resort last month, taking home both the Fan Favourite Hotel and Large BEST WESTERN Hotel Experience of the Year Awards.

    The Fan Favourite Hotel is a new award this year and is decided by contacting 10,000 Best Western Rewards customers and asking them to nominate their favourite hotel.

    ‘The really great thing about this award is that it is decided by customers and therefore directly related to the service and hospitality that we provide.’ said hotel managing director Tim Rumney.

    The Large BEST WESTERN Hotel Experience of the Year Award is decided by measuring all the quality survey scores undertaken by the hotels, to see which hotel above 50 bedrooms comes out top. Wel achieved the highest overall rating in the group’s British hotel network of 279 hotels.

    Tim Rumney added: ‘I was hugely proud to accept these awards with the hotel’s general manager, Ben Mayou. There are many exceptional hotels in Best Western and to gain these awards puts the Hotel at the top of Best Western in Britain, and more widely secures our reputation as one of the top hotels in the North West.’

  • 06 January 2015

    New Year, new refurbishment

    Well we start 2015 with a major refurbishment for the second time in two years!  This time it's the turn of our Greenhouse Restaurant which we can only do at this time of year.  

    MD Tim initially started the ball rolling with new carpets, curtains and furniture for the restaurant only, but we're now going for a complete overall of the bar and lounge too!

    So a new drinking and dining experience should be with us by 30th January.  Naturally we'll keep you updated on the progress but as we're being bricked up I might need to be a little sneaky!

    More photos are on our facebook page

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