WE'VE ENTERED THE TRIP ADVISOR HALL OF FAME

Taken from Westmorland Gazette - Wednesday 24th June

STAFF at one of South Lakeland's top hotels are celebrating after winning an international accolade.

They were praised by managers of the Castle Green Hotel in Kendal following the hotel's induction into the 2015 TripAdvisor Hall of Fame.

The award, determined by customer ratings, was presented after the hotel - part of the international Best Western family - consistently scored top ratings in customer feedback.

The honour puts the hotel in the top 10 per cent of Best Western hotels worldwide.

Castle Green general manager Ben Mayou said the Hall of Fame honour was a reward to its 130 staff for 'their continuous commitment to offering great service and providing an exceptional customer experience'.

In each of the last five years the hotel has earned a Certificate of Excellence from TripAdvisor following high customer ratings posted on the travel website.

Posts frequently praise the staff for being 'warm and welcoming' or 'friendly, helpful and courteous'.

Mr Mayou said: "We are delighted to have been recognised by TripAdvisor and their customers in this amazing way.