We picked up two awards at the BEST WESTERN Annual Members Conference at Celtic Manor Resort last month, taking home both the Fan Favourite Hotel and Large BEST WESTERN Hotel Experience of the Year Awards.

The Fan Favourite Hotel is a new award this year and is decided by contacting 10,000 Best Western Rewards customers and asking them to nominate their favourite hotel.

‘The really great thing about this award is that it is decided by customers and therefore directly related to the service and hospitality that we provide.’ said hotel managing director Tim Rumney.

The Large BEST WESTERN Hotel Experience of the Year Award is decided by measuring all the quality survey scores undertaken by the hotels, to see which hotel above 50 bedrooms comes out top. Wel achieved the highest overall rating in the group’s British hotel network of 279 hotels.

Tim Rumney added: ‘I was hugely proud to accept these awards with the hotel’s general manager, Ben Mayou. There are many exceptional hotels in Best Western and to gain these awards puts the Hotel at the top of Best Western in Britain, and more widely secures our reputation as one of the top hotels in the North West.’