We were successful again at the Best Western Awards this month winning the coverted Guests Favourite Award for large hotel for the second year running!
Tim (MD) and Ben (GM) were delighted to accept this coveted trophy given that it's awarded by the guests, rather than a panel of judges. ' We were honoured last year to be winners', said Ben, ' but to hold onto the award for another year shows our consistent approach to good customer service and attention to detail from the whole team.'
The Hotel was also nominated in the Guest Experience of the Year category and against our sister hotel, BEST WESTERN PLUS Pinewood on Wilmslow for the Large Hotel of the Year award. Unfortunately we lost out to the BEST WESTERN Knights Manor Hotel in Norfolk. 'Two nominations for our hotel's in the same category is fantastic ', said Tim, 'and shows just how far our sister Hotel has come having only been in the brand for four years. We don't like losing anything but, I'm glad I didn't have to separate my two General Managers after one lost out!