By accessing, browsing or otherwise using our website, you agree and consent to the collection, use and disclosure of your personal information as outlined in this policy. Personal information is any information which identifies you including, for example, your name, email address, contact details etc.
Active information collection
Castle Green Hotel collects personal information that you voluntarily provide via the website/ telephone in order to process your reservation with us. For example, when using the Enquiry Form we may ask you to provide your name, address, telephone numbers, email address, diet or disability information so we can adequately respond to your request. This is not an exhaustive list and we may ask for additional information as relevant from time to time.
If you do not want to receive information in this way then you should leave the relevant checkbox ("Keep in Touch" on the Feedback and Enquiry form) unchecked when we ask for your consent to do this. You may otherwise email us at any time at firstname.lastname@example.org to indicate that you do not want to receive information in this way from us.
Passive Information Collection
As you navigate through the site, certain information may be passively collected (that is, gathered without your actively providing the information) using various technologies and means, such as:
- Internet Protocol (IP) addresses and web logs
Internet Protocol (IP) Addresses and Web Logs
An IP address is assigned to your computer each time that you access the Internet. This enables your computer to send and receive data. Generally, every time you connect to the Internet, your IP address changes. However, in some circumstances (i.e. with some broadband connections) your IP address is fixed. A fixed IP address can be associated with your particular computer and may, therefore, amount to your personal information.
Web log information is non-personal information that is collected by the computer that hosts the site each time you visit. Examples of the type of information that can be collected using your IP address and/or web log information include details of the date and time that you visited the site and the type of Internet browser and computer operating system that you used. We, or our authorised agents, use your IP address and/or web log information to collect and report aggregate information on how the site is being used and ways in which the site can be improved.
Cookies & gOOGLE aNALYTICS
Use of your information
We may use your personal information:
- to respond to your questions or requests for additional information
- to provide you with information that you have specifically requested or that we have asked if you would like to receive
- for internal analysis so that we can better understand how we can improve our site, products and services
- to request customer feedback regarding your experience at the Hotel
Castle Green Hotel, is an associate member of Interchange and Consort Hotels Limited trading as Best Western Hotels GB. We are managed by Legacy Hotels & Resorts who act as a disclosed agent on behalf of the hotel and we share our customer data with them for administrative purposes. Best Western GB & Legacy Hotels may wish to contact you with information about special offers and other marketing communications. These preferences will be taken on check in at the hotel. For further information on how Best Western GB & Legacy Hotels will process your personal data, please visit their Privacy Policies Best Western & Legacy Hotels.
By signing up to our mailing list on this website your information will be shared with Legacy Hotels and the Hotel to provide you with special offers about Castle Green and it's sister properties.
Castle Green uses an email software provider, Horizon, to deliver our email marketing. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our email marketing. For more information, please see Horizon’s privacy notice. You can unsubscribe to general mailings at any time of day by clicking the unsubscribe link at the bottom of any of our or Legacy Hotels emails or by emailing email@example.com
On occasion we may use your response to our email marketing campaigns to continue to communicate to you on social media sites eg Facebook. To opt out of this you need to unsubscribe from our email marketing via one of our emails.
If you choose to connect with us via social media linke (eg Facebook, Twitter) we may collect your user name, your name including surname, email address, your gender and location.
GUEST WIFI AT THE HOTEL
Our guest Wi-Fi service is provided by Key Solutions Ltd. If you choose to use the service to access web sites or content provided by third parties or purchase products from third parties, then your personal information may be available to the third-party provider. The way third parties handle and use your personal information related to the use of their services is governed by their policies. Castle Green Hotel has no responsibility for their policies, or third parties' compliance with them. Our guest wireless/wired systems use radio channels or local area networks to transmit voice and data communication information; privacy therefore cannot be guaranteed, and castle Green Hotel shall not be liable to you for any lack of privacy you experience while using the service.
SHARING YOUR INFORMATION
We may use our suppliers to perform functions on our behalf in relation
to the site and the purposes set out in this policy (for example, website
hosting, customer service surveys). Such suppliers may be provided with access to your personal
information if needed to perform their specific functions, but may not use such
information for any other purpose.
As a business, we rely on a few third parties services to make sure we are efficient and effective. For example we use WeddingDates and Best Western Meeting enquiry widgets and Ibookedonline to administer our gift voucher programme. GDPR compliance is a prerequisite in our vendor selection process.
Where we use contracted and trusted third parties to facilitate our provision of services and offers, we will also share your data with those parties for that purpose. This includes the processing and delivery of marketing communications to you, processing review and upgrade services and any other third party services engaged to perform a business support, operational or administrative function.Third parties are subject to confidentiality obligations and may only use your personal data to perform the necessary functions and not for other purposes.
It is possible that Castle Green Hotel could merge with or be acquired
by another business or that the operation of the website will be transferred or
sub-contracted to another legal entity. To the extent legally permissible, we
may share with, or otherwise transfer your personal information to, the
resulting legal entity.
Except as set out above, we will not disclose your personal information
to any third party unless:
- we have informed you about the disclosure when you submitted your
information to us and you consented to the disclosure
- you have booked via a third party website (eg Booking.com, Best Western)
where your information will be shared with Best Western GB only
- the disclosure is required or permitted by law or by court order
We take reasonable steps to protect your personal information as you visit and use the website and to protect such information from loss, misuse, unauthorised access, disclosure, alteration or destruction. Unfortunately no data transmission can be guaranteed to be 100% secure. As a result we cannot warrant the security of any information you provide to us and you do so at your own risk.
We advise that you follow general internet security guidelines:
- Always log out and close the website browser when you complete an online session, especially if you are using a computer or terminal in a public location.
- Keep your online account passwords private. Our online accounts are intended for single guest use and link information provided to your guest record.
- When creating a password, use at least 8 characters. A combination of letters and numbers is best. Dictionary words, your name, email address, or other personal data that can be easily obtained are best avoided for passwords.
- Avoid using the same password for multiple online accounts.
Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an e-mail to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud.We will never ask you to confirm any account or credit card details via email. If you receive an email claiming to be Castle Green Hotel asking you to do so, please ignore it and do not respond. You can contact our Reception Team to report it or if you are unsure.
LINKS TO OTHER WEBSITES
Your personal information is stored on secure servers managed by Thought Studio Limited t/a The Creative Branch. Information collected from the use of the site, including personal information, may be stored on secure servers located outside the European Economic Area ("EEA") in countries whose privacy laws are not as rigorous as those of the EEA. However, we always take steps to ensure the security of your data. By using the site, you consent to the transfer of your personal information to countries outside the EEA.
RETENTION OF INFORMATION
Your personal data will be retained for as long as it is necessary to fulfil the purpose for which it is collected or for business or legal purposes, or in accordance with applicable laws.Should you choose to unsubscribe from our mailing list or if your membership expires, please note that your personal data may still be retained on our database to the extent permitted by law.
If you would like to access the personally identifiable information we have collected about you via the website, or throughout your stay with us, if you would like to cancel, correct or update your information, you may:
- email us at firstname.lastname@example.org
- contact us by post at: Castle Green Hotel, Castle Green Lane, Kendal, Cumbria LA9 6RG
To protect your privacy and security we will take reasonable steps to verify your identity before granting access or making any such cancellations, corrections or updates.
Changes to this Policy
We reserve the right to modify this policy at any time. Changes to this policy will be posted on this site. Your continued subscription to or use of the site constitutes your acceptance of the policy as revised. It is your responsibility to review the policy frequently. Please contact us at email@example.com if you have any questions about this policy.
Reviewed December 2018